Returns & Exchanges

At Moon Car Ster, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn and tagged items. If your new look isn't quite right, our streamlined process makes exchanges and refunds effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all hangtags are attached and the garment is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Verification and Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.